I contracted for a whole house remodel. Amazing company. Kathie, the company owner is reliable, honest good listener, and very intuitive. Kathie gets to know you as a client and by listening begins to understand your aesthetic. She asks questions to clarify her understanding of your requirements. I was presented with a notebook and a budget with options in cost and add ons if I so choose. She contracts with companies she has vetted and has had good experiences with in the past. All I had to do was make a call if I had a question or wanted to change my mind about anything it was done. The staff working in my house were respectful and personable. All deadlines were met and if there was a delay I was notified immediately and the reason. Delays were rare however. I now have a beautiful comfortable home. I am so happy.
I was a bit intimidated by the prospects of remodeling our kitchen. The people at Maughan Design helped me find peace and confidence. Their experience and expertise put me at ease. They dealt professionally with doubts and concerns. I came to trust them and I have not been disappointed. Every person who entered our home, whether Maughan Design employee or subcontractor, was respectful of our family and our home. Their attitudes and professionalism sprinkled the project with many enjoyable moments. I love our new kitchen.
While in escrow on our new 1700+ SF condo, we started looking for a design-build contractor that had strong reviews. Many such firms don't work on condos, but we came across Maughan Design & Remodel, and scheduled a meeting. From the first meeting we were impressed with her professionalism, and no pressure approach. Kathie and Keela were very hands on, asking lots of questions and input on our design preferences, and regularly laying out a manageable number of options for us, truly guiding us through the process. Our remodel touched every surface of our condo (except the laundry room), and included moving a few walls, always a challenge in a condo. Kathie worked within the building's structural confines to help us maximize the open plan we envisioned. During construction, Kathie's team kept the process very smooth for us, with very little in the way of surprises, and then really hustled at the end when we had an absolute move-in deadline. The entire process from closing, design/permitting, and construction took six months, and we are absolutely delighted with our new home, in large part because of the work of Maughan Design and Remodel.
I knew of this company from their work on the remodel of some friends' house. I purchased an older home and wanted to expand the small main bath, change the fireplace to gas with a new surround, add a porch at the back door, and lower the garage floor 2 feet so I could actually safely drive in it. Those were the major components of the remodel that also included painting and new flooring. I was so impressed by the work of Kathie and Lancea. They presented a great comprehensive design and were always open to my input. We communicated in person and via email and text and I never had to wait long for an answer to a question. Kathie has a smooth running business with all the components (design, permitting, sub-contractors, etc.) necessary for a high quality remodel. The people I worked with (Kathie, Lancea, Darryl, and Mark) made this major remodel a much easier project than it could have been. And the results are wonderful. For any projects in the future, Maughan Design will be my first stop.
We first learned of Maughan Design from neighbors in our condo building who were very pleased with the outcome of their master bathroom remodel in early 2018. After we checked out the neighbors’ bath, we decided to reach-out to Maughan to explore a similar project for our large master bathroom. From the initial meeting with Kathie and Cassidy in May 2018 to the final walk-through and punch-list completion in late August we were very impressed with both the design and project management aspects of Maughan’s work. Our condo is about nine years old (original owner and lived here almost seven years) and although perfectly functional and showing little wear-and-tear, we felt it was time for a refresh of our master bathroom. Kathie and the team are wonderful listeners and helped us better define our goals and what was most important. The resulting design provided a great new look and new finishes and fixtures combined with re-purposing of several existing elements we wished to keep. We consistently felt we were in good hands with the Maughan team at each step of the process. When a couple hiccups occurred as is common in any major remodel the team was always ready with a solution that kept everything on-time and on-budget. Daryl did an amazing job coordinating the various contractors throughout the process and was always mindful of cleanliness and security in our home. We were especially pleased with the team’s experience with condo remodels which brings some restrictions on hours of work, noise concerns and issues with service elevator access. One particular example stands out. During the height of the tile demo (the nosiest part of the remodel) our neighbor across the hall was in the process of trying to sell their unit. They told us about a prospective buyer looking at their unit the following day and ask if the work could be adjusted to limit the noise so as not to scare-off the possible buyer. We talked to Cassidy who was able to make a minor adjustment in the schedule the next day that enabled us to keep the work going but temporarily stop the noisy demo. We appreciated Maughan’s consideration of our needs as well as those of our neighbors. We would definitely make Maughan our first call for any future remodeling in our condo home and strongly recommend them to Portland area homeowners looking for great design and strong project management and oversight.
My husband and I are very pleased with the work of Maughan Design and Remodel. We began the process of remodeling our kitchen, and, while we had some strong ideas in mind, Kathie and Crystal led us to a better way to accomplish our goals. We were only without a kitchen for 3.5 weeks, such a good surprise as we'd anticipated far longer. Great work by Maughan's crew, too! We are quite happy with the outcome!